Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) – Consumer Issues

Hi Listers,

In June 2017 i raised an issue during the talk to Safaricom debate with
regard to poor signal from Kisamese (Ole Polos division). I am happy to
report that Safaricom went beyond my expectations and we actually have a 3
G signal. I am able to work comfortably from the location. Thanks Steve
Chege and the team of engineers that you dispatched. Mnaweza kabisa. Please
consider other areas in mashinani as well.

Best Regards

On Mon, Feb 6, 2017 at 9:03 AM, Barrack Otieno <otieno.barrack@gmail.com>
wrote:

> Hi Walu,
>
> Many thanks for this discussion. I also appreciate the kind gesture
> from the Safaricom to engage the general public, this is a great way
> to start the year and we hope it continues the same way.
>
> My question regards mobile signal coverage of Kisamese and Olepolos
> areas which are within 50 Kilometres from Nairobi. The quality of the
> signal is very poor yet there is a growing urban populace. I had
> raised this issue with Safaricom Customer service and they promised to
> work on it but it has been a year waiting for some positive feedback.
> Can our good friends at Safaricom do something about the blind spots
> and strengthening of 3 G in the area?
> By extension coverage is very bad and non existent as you move further
> towards Magadi in particular Oltepesi and Tinga areas. I hope to get
> some feedback on the plans Safaricom has to boost the signal in this
> area.
>
> I will be back with more questions
>
> On 2/6/17, Walubengo J via kictanet <kictanet@lists.kictanet.or.ke> wrote:
> > Greetings Listers,
> > Hope you had a lovely weekend and ready for this week’s
> ‘Talk-2-Safaricom’
> > online deliberations. Going straight into today’s theme, we want you to
> > share your experiences, challenges, proposed solutions with regard to
> > Safaricom Servicesalong any of the following lines:
> >
> > a) Affordability – (of Bandwidth, Databundles, SMS, Over The Top
> Services )
> >
> > b) Quality of Service – (Congestion,Dropped Calls, 2G, 3G, 4G)
> >
> > c) Data Protection & Intermediaryliability- (Premium Service Providers,
> > Unsolicited sms, KRA & MPESA accounts)
> >
> > d) Privacy Issues -As the largest ISP,how is Safcom handling Censorship
> > threats, Child online Protection from harmfulcontent, Security Cameras,
> > etc)
> >
> >
> > The floor is open and we have only today. So better start talking since
> > tomorrow we move on to competition issues.
> > -walu.
> >
> > -Rest of the Programme-1. Consumer Issues Day, 2. Competition Issues Day,
> >
> > 3. Innovators, Innovations & Suppliers Day,
> >
> > 4. Infrastructure & Universal Access Day,
> >
> >
> >
> > 5. Technology & Elections Day
> >
> > 6. Emerging Issues+AOB
> >
>
>
> —
> Barrack O. Otieno
> +254721325277
> +254733206359
> Skype: barrack.otieno
> PGP ID: 0x2611D86A
>

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