Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) – Consumer Issues

Hi Dennis,

I haven’t tested on a feature phone yet but yeah. For a while this issue has been alternating in functionality. First it could only read through SIM contacts only then it worked on both but only on Android 2.x upto version 5.x but not above version 5. On iPhone it only searches the phone contacts.

I thinking this is a major value add that Safaricom needs to align. I know it requires for them to access phones private data stores which as per data privacy laws can be limiting as mobile devices become more secured due to global data privacy laws but I’m sure there is a solution somewhere.

Regards,
Joe Alex Kimani
Technology and Cyber Security Enthusiast

> On 25 Jun 2018, at 08:39, Denis G. Wahome via kictanet <kictanet@lists.kictanet.or.ke> wrote:
>
> Good Morning,
>
> Has anyone else noticed they cant pick SIM contacts to use when sending MPESA?
>
> I have tried with 2 Phones, One an Android smart phone and a Nokia feature phone. All was working well until early last week.
>
> Have a great week ahead.
>
> Denis
>
>> On Thu, Jun 14, 2018 at 2:16 PM Kevin Kamonye via kictanet <kictanet@lists.kictanet.or.ke> wrote:
>> Good Afternoon Wachira,
>>
>> Every time I would want to praise Safaricom for the good service that you provide, you go and do some nasty business to me.
>>
>> Kindly follow up on SR-10STCSP3.
>>
>> Otherwise my current opinion is that your company is just another thieving enterprise.
>>
>> Regards,
>>
>> Kevin
>>
>>> On 13 June 2018 at 11:48, Wachira Kang’aru via kictanet <kictanet@lists.kictanet.or.ke> wrote:
>>> @Walubengo,
>>>
>>> Thank you for the feedback and the kind words.
>>>
>>>
>>> @Keith and Collins, I have picked up the issues you have raised. I will share with the team for a resolution.
>>>
>>>
>>>
>>> Asanteni
>>>
>>>
>>>
>>> Wachira Kangaru
>>> Head of Department,
>>> Corporate Communications
>>>
>>> Safaricom House, Waiyaki Way
>>> P.O. Box 66827-00800
>>> Tel: +254 722 00 5362
>>> Twitter: @wkangaru
>>>
>>>
>>>
>>>> On Wed, 13 Jun 2018 at 08:13, Collins Areba via kictanet <kictanet@lists.kictanet.or.ke> wrote:
>>>> Just a quick feedback on county no 23:
>>>>
>>>> Lodwar: 4G works. (surprisingly well)
>>>>
>>>> Lorungum: about 45 clicks due west on your way to UG: 3G works. In between, spotty cell reception.
>>>>
>>>> Katilu, almost a hundred clicks due south of Lodwar has zero network. patchy Edge signal.
>>>>
>>>> Otherwise all good up here.
>>>>
>>>> Regards,
>>>>
>>>> Collins Areba,
>>>> Kilifi, Kenya.
>>>> Tel: +254 707 750 788 / 0731 750 788
>>>> Twitter: @arebacollins.
>>>> Skype: arebacollins
>>>>> On 13 Jun 2018, 12:42 AM +0300, Keith Andere via kictanet <kictanet@lists.kictanet.or.ke>, wrote:
>>>>> This is excellent feedback Barrack.
>>>>>
>>>>> Good to know they delivered beyond expectations. Parts of limuru still have signal (both voice and data) challenges but najua wanaweza bado.
>>>>>
>>>>> Serikali read safaricom tafadhali.
>>>>>
>>>>> Regards,
>>>>>
>>>>> Keith.
>>>>>
>>>>>> On Tue, 12 Jun 2018, 18:17 Barrack Otieno via kictanet, <kictanet@lists.kictanet.or.ke> wrote:
>>>>>> Hi Listers,
>>>>>>
>>>>>> In June 2017 i raised an issue during the talk to Safaricom debate with regard to poor signal from Kisamese (Ole Polos division). I am happy to report that Safaricom went beyond my expectations and we actually have a 3 G signal. I am able to work comfortably from the location. Thanks Steve Chege and the team of engineers that you dispatched. Mnaweza kabisa. Please consider other areas in mashinani as well.
>>>>>>
>>>>>> Best Regards
>>>>>>
>>>>>>> On Mon, Feb 6, 2017 at 9:03 AM, Barrack Otieno <otieno.barrack@gmail.com> wrote:
>>>>>>> Hi Walu,
>>>>>>>
>>>>>>> Many thanks for this discussion. I also appreciate the kind gesture
>>>>>>> from the Safaricom to engage the general public, this is a great way
>>>>>>> to start the year and we hope it continues the same way.
>>>>>>>
>>>>>>> My question regards mobile signal coverage of Kisamese and Olepolos
>>>>>>> areas which are within 50 Kilometres from Nairobi. The quality of the
>>>>>>> signal is very poor yet there is a growing urban populace. I had
>>>>>>> raised this issue with Safaricom Customer service and they promised to
>>>>>>> work on it but it has been a year waiting for some positive feedback.
>>>>>>> Can our good friends at Safaricom do something about the blind spots
>>>>>>> and strengthening of 3 G in the area?
>>>>>>> By extension coverage is very bad and non existent as you move further
>>>>>>> towards Magadi in particular Oltepesi and Tinga areas. I hope to get
>>>>>>> some feedback on the plans Safaricom has to boost the signal in this
>>>>>>> area.
>>>>>>>
>>>>>>> I will be back with more questions
>>>>>>>
>>>>>>> On 2/6/17, Walubengo J via kictanet <kictanet@lists.kictanet.or.ke> wrote:
>>>>>>> > Greetings Listers,
>>>>>>> > Hope you had a lovely weekend and ready for this week’s ‘Talk-2-Safaricom’
>>>>>>> > online deliberations. Going straight into today’s theme, we want you to
>>>>>>> > share your experiences, challenges, proposed solutions with regard to
>>>>>>> > Safaricom Servicesalong any of the following lines:
>>>>>>> >
>>>>>>> > a) Affordability – (of Bandwidth, Databundles, SMS, Over The Top Services )
>>>>>>> >
>>>>>>> > b) Quality of Service – (Congestion,Dropped Calls, 2G, 3G, 4G)
>>>>>>> >
>>>>>>> > c) Data Protection & Intermediaryliability- (Premium Service Providers,
>>>>>>> > Unsolicited sms, KRA & MPESA accounts)
>>>>>>> >
>>>>>>> > d) Privacy Issues -As the largest ISP,how is Safcom handling Censorship
>>>>>>> > threats, Child online Protection from harmfulcontent, Security Cameras,
>>>>>>> > etc)
>>>>>>> >
>>>>>>> >
>>>>>>> > The floor is open and we have only today. So better start talking since
>>>>>>> > tomorrow we move on to competition issues.
>>>>>>> > -walu.
>>>>>>> >
>>>>>>> > -Rest of the Programme-1. Consumer Issues Day, 2. Competition Issues Day,
>>>>>>> >
>>>>>>> > 3. Innovators, Innovations & Suppliers Day,
>>>>>>> >
>>>>>>> > 4. Infrastructure & Universal Access Day,
>>>>>>> >
>>>>>>> >
>>>>>>> >
>>>>>>> > 5. Technology & Elections Day
>>>>>>> >
>>>>>>> > 6. Emerging Issues+AOB
>>>>>>> >
>>>>>>>
>>>>>>>
>>>>>>> —
>>>>>>> Barrack O. Otieno
>>>>>>> +254721325277
>>>>>>> +254733206359
>>>>>>> Skype: barrack.otieno
>>>>>>> PGP ID: 0x2611D86A
>>>>>>
>>>>>>
>>>>>>
>>>>>> —
>>>>>> Barrack O. Otieno
>>>>>> +254721325277
>>>>>> +254733206359
>>>>>> Skype: barrack.otieno
>>>>>> PGP ID: 0x2611D86A
>>>>>>
>>>>>>
>>>>>>
>>>>>>
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