Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) – Consumer Issues

@Wachira

It was our Barack, with the feedback. I guess since the originator of the
initial thread was Walu, it still points back to him.., but I guess he’s
somewhere around here..?

@Collins,
Did you say Lodwar has 4G..? Will definitely go prospecting. Where can one
get the full 3G/4G spectrum coverage map, as it currently stands..?

Harry

On Wed, Jun 13, 2018, 11:52 Wachira Kang’aru via kictanet <
kictanet@lists.kictanet.or.ke> wrote:

> @Walubengo,
>
> Thank you for the feedback and the kind words.
>
> @Keith and Collins, I have picked up the issues you have raised. I will
> share with the team for a resolution.
>
>
>
> Asanteni
>
>
>
> Wachira Kangaru
>
> Head of Department,
>
> Corporate Communications
>
>
>
> Safaricom House, Waiyaki Way
>
> P.O. Box 66827-00800
>
> Tel: +254 722 00 5362
>
> Twitter: @wkangaru
>
>
>
>
> On Wed, 13 Jun 2018 at 08:13, Collins Areba via kictanet <
> kictanet@lists.kictanet.or.ke> wrote:
>
>> Just a quick feedback on county no 23:
>>
>> Lodwar: 4G works. (surprisingly well)
>>
>> Lorungum: about 45 clicks due west on your way to UG: 3G works. In
>> between, spotty cell reception.
>>
>> Katilu, almost a hundred clicks due south of Lodwar has zero network.
>> patchy Edge signal.
>>
>> Otherwise all good up here.
>>
>> Regards,
>>
>> Collins Areba,
>> Kilifi, Kenya.
>> Tel: +*254 707 750 788* / *0731 750 788*
>> Twitter: @arebacollins.
>> Skype: arebacollins
>> On 13 Jun 2018, 12:42 AM +0300, Keith Andere via kictanet <
>> kictanet@lists.kictanet.or.ke>, wrote:
>>
>> This is excellent feedback Barrack.
>>
>> Good to know they delivered beyond expectations. Parts of limuru still
>> have signal (both voice and data) challenges but najua wanaweza bado.
>>
>> Serikali read safaricom tafadhali.
>>
>> Regards,
>>
>> Keith.
>>
>> On Tue, 12 Jun 2018, 18:17 Barrack Otieno via kictanet, <
>> kictanet@lists.kictanet.or.ke> wrote:
>>
>>> Hi Listers,
>>>
>>> In June 2017 i raised an issue during the talk to Safaricom debate with
>>> regard to poor signal from Kisamese (Ole Polos division). I am happy to
>>> report that Safaricom went beyond my expectations and we actually have a 3
>>> G signal. I am able to work comfortably from the location. Thanks Steve
>>> Chege and the team of engineers that you dispatched. Mnaweza kabisa. Please
>>> consider other areas in mashinani as well.
>>>
>>> Best Regards
>>>
>>> On Mon, Feb 6, 2017 at 9:03 AM, Barrack Otieno <otieno.barrack@gmail.com
>>> > wrote:
>>>
>>>> Hi Walu,
>>>>
>>>> Many thanks for this discussion. I also appreciate the kind gesture
>>>> from the Safaricom to engage the general public, this is a great way
>>>> to start the year and we hope it continues the same way.
>>>>
>>>> My question regards mobile signal coverage of Kisamese and Olepolos
>>>> areas which are within 50 Kilometres from Nairobi. The quality of the
>>>> signal is very poor yet there is a growing urban populace. I had
>>>> raised this issue with Safaricom Customer service and they promised to
>>>> work on it but it has been a year waiting for some positive feedback.
>>>> Can our good friends at Safaricom do something about the blind spots
>>>> and strengthening of 3 G in the area?
>>>> By extension coverage is very bad and non existent as you move further
>>>> towards Magadi in particular Oltepesi and Tinga areas. I hope to get
>>>> some feedback on the plans Safaricom has to boost the signal in this
>>>> area.
>>>>
>>>> I will be back with more questions
>>>>
>>>> On 2/6/17, Walubengo J via kictanet <kictanet@lists.kictanet.or.ke>
>>>> wrote:
>>>> > Greetings Listers,
>>>> > Hope you had a lovely weekend and ready for this week’s
>>>> ‘Talk-2-Safaricom’
>>>> > online deliberations. Going straight into today’s theme, we want you
>>>> to
>>>> > share your experiences, challenges, proposed solutions with regard to
>>>> > Safaricom Servicesalong any of the following lines:
>>>> >
>>>> > a) Affordability – (of Bandwidth, Databundles, SMS, Over The Top
>>>> Services )
>>>> >
>>>> > b) Quality of Service – (Congestion,Dropped Calls, 2G, 3G, 4G)
>>>> >
>>>> > c) Data Protection & Intermediaryliability- (Premium Service
>>>> Providers,
>>>> > Unsolicited sms, KRA & MPESA accounts)
>>>> >
>>>> > d) Privacy Issues -As the largest ISP,how is Safcom handling
>>>> Censorship
>>>> > threats, Child online Protection from harmfulcontent, Security
>>>> Cameras,
>>>> > etc)
>>>> >
>>>> >
>>>> > The floor is open and we have only today. So better start talking
>>>> since
>>>> > tomorrow we move on to competition issues.
>>>> > -walu.
>>>> >
>>>> > -Rest of the Programme-1. Consumer Issues Day, 2. Competition Issues
>>>> Day,
>>>> >
>>>> > 3. Innovators, Innovations & Suppliers Day,
>>>> >
>>>> > 4. Infrastructure & Universal Access Day,
>>>> >
>>>> >
>>>> >
>>>> > 5. Technology & Elections Day
>>>> >
>>>> > 6. Emerging Issues+AOB
>>>> >
>>>>
>>>>
>>>> —
>>>> Barrack O. Otieno
>>>> +254721325277
>>>> +254733206359
>>>> Skype: barrack.otieno
>>>> PGP ID: 0x2611D86A
>>>>
>>>
>>>
>>>
>>> —
>>> Barrack O. Otieno
>>> +254721325277
>>> +254733206359
>>> Skype: barrack.otieno
>>> PGP ID: 0x2611D86A
>>>
>>>
>>>
>>>
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>> sector in support of the national aim of ICT enabled growth and development.
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>
>
> —
>
>
>
> It is impossible to defeat an ignorant man in argument. – William G. McAdoo
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> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people’s times and bandwidth,
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