Talk-2-Safaricom: Days 1 of 6 (Monday 6th Feb) – Consumer Issues

@Walubengo,

Thank you for the feedback and the kind words.

@Keith and Collins, I have picked up the issues you have raised. I will
share with the team for a resolution.

Asanteni

Wachira Kangaru

Head of Department,

Corporate Communications

Safaricom House, Waiyaki Way

P.O. Box 66827-00800

Tel: +254 722 00 5362

Twitter: @wkangaru

On Wed, 13 Jun 2018 at 08:13, Collins Areba via kictanet <
kictanet@lists.kictanet.or.ke> wrote:

> Just a quick feedback on county no 23:
>
> Lodwar: 4G works. (surprisingly well)
>
> Lorungum: about 45 clicks due west on your way to UG: 3G works. In
> between, spotty cell reception.
>
> Katilu, almost a hundred clicks due south of Lodwar has zero network.
> patchy Edge signal.
>
> Otherwise all good up here.
>
> Regards,
>
> Collins Areba,
> Kilifi, Kenya.
> Tel: +*254 707 750 788* / *0731 750 788*
> Twitter: @arebacollins.
> Skype: arebacollins
> On 13 Jun 2018, 12:42 AM +0300, Keith Andere via kictanet <
> kictanet@lists.kictanet.or.ke>, wrote:
>
> This is excellent feedback Barrack.
>
> Good to know they delivered beyond expectations. Parts of limuru still
> have signal (both voice and data) challenges but najua wanaweza bado.
>
> Serikali read safaricom tafadhali.
>
> Regards,
>
> Keith.
>
> On Tue, 12 Jun 2018, 18:17 Barrack Otieno via kictanet, <
> kictanet@lists.kictanet.or.ke> wrote:
>
>> Hi Listers,
>>
>> In June 2017 i raised an issue during the talk to Safaricom debate with
>> regard to poor signal from Kisamese (Ole Polos division). I am happy to
>> report that Safaricom went beyond my expectations and we actually have a 3
>> G signal. I am able to work comfortably from the location. Thanks Steve
>> Chege and the team of engineers that you dispatched. Mnaweza kabisa. Please
>> consider other areas in mashinani as well.
>>
>> Best Regards
>>
>> On Mon, Feb 6, 2017 at 9:03 AM, Barrack Otieno <otieno.barrack@gmail.com>
>> wrote:
>>
>>> Hi Walu,
>>>
>>> Many thanks for this discussion. I also appreciate the kind gesture
>>> from the Safaricom to engage the general public, this is a great way
>>> to start the year and we hope it continues the same way.
>>>
>>> My question regards mobile signal coverage of Kisamese and Olepolos
>>> areas which are within 50 Kilometres from Nairobi. The quality of the
>>> signal is very poor yet there is a growing urban populace. I had
>>> raised this issue with Safaricom Customer service and they promised to
>>> work on it but it has been a year waiting for some positive feedback.
>>> Can our good friends at Safaricom do something about the blind spots
>>> and strengthening of 3 G in the area?
>>> By extension coverage is very bad and non existent as you move further
>>> towards Magadi in particular Oltepesi and Tinga areas. I hope to get
>>> some feedback on the plans Safaricom has to boost the signal in this
>>> area.
>>>
>>> I will be back with more questions
>>>
>>> On 2/6/17, Walubengo J via kictanet <kictanet@lists.kictanet.or.ke>
>>> wrote:
>>> > Greetings Listers,
>>> > Hope you had a lovely weekend and ready for this week’s
>>> ‘Talk-2-Safaricom’
>>> > online deliberations. Going straight into today’s theme, we want you to
>>> > share your experiences, challenges, proposed solutions with regard to
>>> > Safaricom Servicesalong any of the following lines:
>>> >
>>> > a) Affordability – (of Bandwidth, Databundles, SMS, Over The Top
>>> Services )
>>> >
>>> > b) Quality of Service – (Congestion,Dropped Calls, 2G, 3G, 4G)
>>> >
>>> > c) Data Protection & Intermediaryliability- (Premium Service Providers,
>>> > Unsolicited sms, KRA & MPESA accounts)
>>> >
>>> > d) Privacy Issues -As the largest ISP,how is Safcom handling Censorship
>>> > threats, Child online Protection from harmfulcontent, Security Cameras,
>>> > etc)
>>> >
>>> >
>>> > The floor is open and we have only today. So better start talking
>>> since
>>> > tomorrow we move on to competition issues.
>>> > -walu.
>>> >
>>> > -Rest of the Programme-1. Consumer Issues Day, 2. Competition Issues
>>> Day,
>>> >
>>> > 3. Innovators, Innovations & Suppliers Day,
>>> >
>>> > 4. Infrastructure & Universal Access Day,
>>> >
>>> >
>>> >
>>> > 5. Technology & Elections Day
>>> >
>>> > 6. Emerging Issues+AOB
>>> >
>>>
>>>
>>> —
>>> Barrack O. Otieno
>>> +254721325277
>>> +254733206359
>>> Skype: barrack.otieno
>>> PGP ID: 0x2611D86A
>>>
>>
>>
>>
>> —
>> Barrack O. Otieno
>> +254721325277
>> +254733206359
>> Skype: barrack.otieno
>> PGP ID: 0x2611D86A
>>
>>
>>
>>
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