Safaricom repossessing numbers (What the heck!)

Hey Wash!

So – Kenya passed number portability regulations some years back. If I can
choose to port this number to Airtel or Equitel or Telkom or any other
operator licensed by CA – doesn’t this imply that the number is
inextricably linked to me?

What does the law and other regulations and MNO licenses say about this?


On Fri, Sep 4, 2020 at 12:06 PM Odhiambo Washington <>

> On Fri, 4 Sep 2020 at 12:08, Brian Munyao Longwe via kictanet <
>> wrote:
>> Hi folk,
>> It’s been a long time. I hope you are all well?
>> So – mimi niko na issue.
>> My Safaricom number 0715964281 has apparently been repossessed and sold
>> to someone else. The other day I opened up my Safaricom app to send some
>> m-pesa to my daughter as she transits through Nairobi from Malaysia and
>> shock on me! It displayed the name as “Beatrice Chelangat”
>> As many of you know – I have been “diaspora” for a good number of years
>> (close to 9) and am currently based in Malawi. I went to the Kenyans in
>> Malawi Whatsapp group and mentioned the issue and was told that my line is
>> gone because I failed to top up in over 6 months. (This is very true, I
>> think the last time I used the line was more than 8 months ago).
>> What I find surprising is that this has never been a problem in the
>> preceding 9+ years that I have been diaspora. My line has many times gone
>> more than 6,7,8 months without a topup – but always “wakes up” when I load
>> airtime. And m-pesa has always worked. What gives?
>> I am distressed because my m-pesa, my e-Citizen, NTSA, bank accounts and
>> many other digital assets / identity related items are linked to this
>> number which I have had for the past 15+ years. My digital identity (and
>> that of many others in similar predicament) is at risk. How did CA allow
>> this kind of reappropriation to happen without an extensive process?
>> I would expect that at a minimum – after the expiry of a period of
>> non-use, and several alerts sent to the number Safaricom (or any other
>> mobile operator) should publish a gazette notice listing numbers (and
>> associated registered persons) they want to deactivate/repossess and allow
>> a period (3 months?) for the owners to claim their number. At the end of
>> this period then admittedly no one should complain.
>> Otherwise as far as I am concerned I have just been the victim of a
>> sim-cloning scam perpetrated by the same company that provides me with the
>> telecoms service!
>> I would like to hear what the thoughts of the many much brighter people
>> than me on this group are….
>> Best regards,
>> Mblayo
> Hi Mblayo,
> Hope you are doing well in Malawi.
> TBH, I don’t remember when or even how Safaricom introduced this change. I
> first heard it when I called their Customer Care.
> What I think you should do it look for the initial dotted lines that you
> signed to see if that provision was there.
> —
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254 7 3200 0004/+254 7 2274 3223
> “Oh, the cruft.”, grep ^[^#] 🙂

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