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policy-brief-on-intermediaries-The-role-of-Kenyan-intermediaries-in upholding-privacy-2019.pdf

The study recommended the following for different players:
Intermedieries should
• Upgrade their privacy policies to uphold digital rights including freedom of expression, access to information and
the right to privacy.
• Produce annual transparency reports relating to how user data is handled.
• Be open about how long they hold information, how they use it, and how they safeguard and protect it.
• Educate their users on their rights.
Civil Society should
• Promote more awareness for consumers on privacy online and other digital rights.
• Monitor the practices of intermediaries and highlight breaches whenever they occur.
• Advocate for rights-based regulation of privacy
• Enagage policy makers to have responsive policies for MSMEs
Government should
• Adopt robust legislation to secure the rights of users, oversee the policies and practices of intermediaries, regulate the
excesses, and seal the gaps being exploited by intermediaries.
• Implementing the highest standards of privacy where its organs or departments are intermediaries
Academia should
• Conduct research on best practices with respect to the various business models of intermediaries, including the extent
to which companies actually practice the commitments in their policies.
• Prepare future generations for the practice of privacy through education on issues such as privacy by design
• Provide thought leadership in designing a rights-based information economy that best serves a middle income country
like Kenya

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