Kisumu turns to WhatsApp for better services

What happens if/when the system needs to simultaneously communicate with
thousands of residents?

faq.whatsapp.com/en/30046788/

Maybe investments in full blown CRM/email/text systems required?

On Thu, Jan 17, 2019 at 1:42 PM Victor Kapiyo via kictanet <
kictanet@lists.kictanet.or.ke> wrote:

> Kisumu county is testing a county ‘digital assistant’ to provide
> information relating to different functions. I think its a good initiative
> by the county. See story below.
>
> Are there any innovative implementations of such or similar systems being
> implemented in other counties that listers may be aware of? I think it’s a
> useful start, and they are taking in feedback and suggestions to improve
> the service. Hopefully, some of you might want to try it out and see what
> gives. I wouldn’t mind having a similar Chatbots for eCitizen or iTax,
> whose numbers sometimes hardly go through.
>
>
> ____________
>
> This week, the county has been testing an interactive WhatsApp platform
> that allows residents to get information promptly. All that one needs to do
> is to send the word “hello” from a WhatsApp account to +254 756 742 421.
>
> That message prompts the county digital assistant to release a drop-down
> menu that asks the user to select a code representing their area of
> interest. There is a separate code for government ministries, healthcare
> services, tourists sites, hotels and radio stations. “When you send the
> word “hello”, it gives you an automated “welcome” response and from there,
> you can get information on anything,” says Levit Nudi, one of the brains
> behind the platform. “It is very similar to USSD codes like *100# with the
> only major difference being that it’s running on WhatsApp, which is not a
> common thing to find anywhere,” he said, adding that future plans include
> creating codes for information on county jobs, tenders, and other
> opportunities.
>
>
> www.businessdailyafrica.com/corporate/tech/Kisumu-turns-to-WhatsApp-for-better-services/4258474-4938278-ghvpo3/index.html
>
>
> *Victor Kapiyo*
> Partner | *Lawmark Partners LLP*
> *Suite No. 8, Centro House, Westlands, Nairobi | **Web: www.lawmark.co.ke
> <www.lawmark.co.ke> *
> ====================================================
>
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