eCitizen Service Down


Barack, I wonder whether those servers are here or out there. And if out
there, two critical questions arise:

1. What is the SLA agreement, and especially when it comes to getting the
service back within acceptable timeline(s)?
2. Why host away from the country, yet we have companies like Node and
Angani, who I believe have the various competencies to handle such locally?
Plus there is KIXP to support the traffic that comes through? I believe a
great number of the users of the system are local. Why not make it easier
and quicker?

Just wondering.


On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet <> wrote:

> Teacher Karis,
> Maybe the servers are in another time zone, give them a few hours they
> will be opened.
> Regards
> On 15 Jan 2018 17:02, “Kelvin Kariuki via kictanet” <
>> wrote:
>> I have been trying it since morning, it gives this error:
>> “503 Service UnavailableNo server is available to handle this request.”
>> Its time they commit to a serious Service Level Agreement. Of late the
>> downtime has been frequent, I have been in the process of registering a
>> company and most of the time the service is not available. As a community,
>> we are supposed to speak up about this to save the millions of Kenyans
>> suffering from this inconvenience.
>> The 503 Service Unavailable error is an HTTP status code that means the
>> web site’s server is simply not available right now. *Most of the time,
>> it occurs because the server is too busy or because there’s maintenance
>> being performed on it*… Read on:
>> 03-service-unavailable-explained-2622940
>> The error is most likely caused by simultaneous access by millions of
>> Kenyans, the servers they have can’t handle that amount of traffic. They
>> should upgrade their data center. A Service Level Agreement will enforce
>> them to do that and Kenyans will get a convenient service.
>> On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <
>>> wrote:
>>> Hi Listers,
>>> Anyone noticed that the ecitizen portal is down. I’m not sure how
>>> frequently this happens but what’s the acceptable downtime for such a
>>> critical service. Or should we go back to manual backup?
>>> Victor
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