eCitizen Service Down

Legislation needed. Listen to patriots building local firms.

www.nextgov.com/cio-briefing/2018/01/love-him-or-hate-him-darrell-issa-changed-government-technology/145119/

On Thu, Jan 25, 2018 at 5:22 PM, Ali Hussein via kictanet <
kictanet@lists.kictanet.or.ke> wrote:

> I have been unable to do anything on the platform for the last two weeks
> in relation to company registry matters.
>
> This is serious.
>
> *Ali Hussein*
>
> *Principal*
>
> *Hussein & Associates*
>
>
>
> Tel: +254 713 601113
>
> Twitter: @AliHKassim
>
> Skype: abu-jomo
>
> LinkedIn: ke.linkedin.com/in/alihkassim
>
>
>
> 13th Floor , Delta Towers, Oracle Wing,
>
> Chiromo Road, Westlands,
>
> Nairobi, Kenya.
>
> Any information of a personal nature expressed in this email are purely
> mine and do not necessarily reflect the official positions of the
> organizations that I work with.
>
> On Thu, Jan 25, 2018 at 5:09 PM, kanini mutemi via kictanet <
> kictanet@lists.kictanet.or.ke> wrote:
>
>> What is going on?
>>
>> On Tue, Jan 16, 2018 at 10:23 AM, Alex Watila via kictanet <
>> kictanet@lists.kictanet.or.ke> wrote:
>>
>>> Good morning,
>>>
>>> Was wondering if the downtime had to do with the dispute elaborated in
>>> the below story.
>>>
>>>
>>>
>>> Looks to me like an issue of an outsourcing contract going wrong
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> Alex
>>>
>>>
>>>
>>>
>>>
>>> *From:* kictanet [mailto:kictanet-bounces+awatila=
>>> yahoo.co.uk@lists.kictanet.or.ke] *On Behalf Of *Mwendwa Kivuva via
>>> kictanet
>>> *Sent:* Tuesday, January 16, 2018 8:53 AM
>>> *To:* awatila@yahoo.co.uk
>>> *Cc:* Mwendwa Kivuva <Kivuva@transworldafrica.com>
>>> *Subject:* Re: [kictanet] eCitizen Service Down
>>>
>>>
>>>
>>> Depends how the convenience fee is used to improve the platform and
>>> lives of Kenyans. Read on www.standardmedia.c
>>> o.ke/business/article/2001266099/unmasking-the-legal-fight-b
>>> ehind-ecitizen-deal-worth-billions
>>>
>>>
>>>
>>> On Jan 15, 2018 6:40 PM, “Admin CampusCiti via kictanet” <
>>> kictanet@lists.kictanet.or.ke> wrote:
>>>
>>> Kanini
>>>
>>>
>>>
>>> I’m with you on this. I love this service. And I honestly don’t mind
>>> that convenience fee..if only it works.. 🙂
>>>
>>>
>>>
>>> UX is basically non existent.
>>>
>>> *Ali Hussein*
>>>
>>> *Hussein & Associates*
>>>
>>> +254 0713 601113
>>>
>>>
>>> Twitter: @AliHKassim
>>> Skype: abu-jomo
>>> LinkedIn: ke.linkedin.com/in/alihkassim
>>>
>>> Blog: www.alyhussein.com
>>>
>>>
>>>
>>> “Discovery consists in seeing what everyone else has seen and thinking
>>> what no one else has thought”. ~ Albert Szent-Györgyi
>>>
>>>
>>>
>>> Sent from my iPad
>>>
>>>
>>> On 15 Jan 2018, at 6:37 PM, kanini mutemi via kictanet <
>>> kictanet@lists.kictanet.or.ke> wrote:
>>>
>>> I like eCitizen I do (or rather the concept). But my interactions with
>>> the platfrom always leave me with a bitter taste. It returns an error
>>> message quite often. Of course customer care is a huge problem. Online
>>> support is no better because they always tell you to call Customer Care.
>>> It’s also not the most user friendly of platforms so you get stuck quite a
>>> lot. Then there’s that controversial ‘convenience fee’ per transaction.
>>>
>>>
>>>
>>> On Mon, 15 Jan 2018 at 18:23, Ali Hussein via kictanet <
>>> kictanet@lists.kictanet.or.ke> wrote:
>>>
>>> James
>>>
>>>
>>>
>>> You raise a very critical issue about critical government services. I’m
>>> curious. Since Lilian from ICT has responded to Victor maybe she can come
>>> back to us after consulting internally with answers to the following
>>> questions:-
>>>
>>>
>>>
>>> 1. Where is the eCitizen Portal hosted and what are the SLA details?
>>>
>>> 2. Why is it so difficult to get anyone on the Customer Service Line?
>>>
>>> 3. There’s no recourse when there is an issue to resolve. In November I
>>> had to pay twice for my driving license renewal. To date I’m not even sure
>>> who to speak with for a refund.
>>>
>>> 4. For such a critical service we are past the stage of being ‘happy’
>>> simply to have the service. As citizens we expect NOTHING BUT THE BEST from
>>> Silicon Savannah.
>>>
>>> 5. When will the service be fully mobile enabled?
>>>
>>>
>>>
>>> It’s high time we elevate this service to world class standard. As it is
>>> every time I think about using the service I start getting agitated.
>>>
>>>
>>>
>>> *Ali Hussein*
>>>
>>> *Principal*
>>>
>>> *Hussein & Associates*
>>>
>>> +254 0713 601113
>>>
>>>
>>> Twitter: @AliHKassim
>>> Skype: abu-jomo
>>> LinkedIn: ke.linkedin.com/in/alihkassim
>>>
>>>
>>>
>>> “We are what we repeatedly do. Excellence, therefore, is not an act but
>>> a habit.” ~ Aristotle
>>>
>>>
>>>
>>>
>>>
>>> Sent from my iPad
>>>
>>>
>>> On 15 Jan 2018, at 6:07 PM, James Muendo via kictanet <
>>> kictanet@lists.kictanet.or.ke> wrote:
>>>
>>> Listers,
>>>
>>>
>>>
>>> Barack, I wonder whether those servers are here or out there. And if out
>>> there, two critical questions arise:
>>>
>>>
>>>
>>> 1. What is the SLA agreement, and especially when it comes to getting
>>> the service back within acceptable timeline(s)?
>>>
>>> 2. Why host away from the country, yet we have companies like Node and
>>> Angani, who I believe have the various competencies to handle such locally?
>>> Plus there is KIXP to support the traffic that comes through? I believe a
>>> great number of the users of the system are local. Why not make it easier
>>> and quicker?
>>>
>>>
>>>
>>> Just wondering.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jan 15, 2018 at 5:06 PM, Barrack Otieno via kictanet <
>>> kictanet@lists.kictanet.or.ke> wrote:
>>>
>>> Teacher Karis,
>>>
>>>
>>>
>>> Maybe the servers are in another time zone, give them a few hours they
>>> will be opened.
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> On 15 Jan 2018 17:02, “Kelvin Kariuki via kictanet” <
>>> kictanet@lists.kictanet.or.ke> wrote:
>>>
>>> I have been trying it since morning, it gives this error:
>>> “503 Service Unavailable
>>>
>>> No server is available to handle this request.”
>>>
>>>
>>>
>>> Its time they commit to a serious Service Level Agreement. Of late the
>>> downtime has been frequent, I have been in the process of registering a
>>> company and most of the time the service is not available. As a community,
>>> we are supposed to speak up about this to save the millions of Kenyans
>>> suffering from this inconvenience.
>>>
>>>
>>>
>>> The *503 Service Unavailable* error is an HTTP status code that means
>>> the web site’s server is simply not available right now. *Most of the
>>> time, it occurs because the server is too busy or because there’s
>>> maintenance being performed on it*… Read on:
>>> www.lifewire.com/503-service-unavailable-explained-2622940
>>>
>>>
>>>
>>> The error is most likely caused by simultaneous access by millions of
>>> Kenyans, the servers they have can’t handle that amount of traffic. They
>>> should upgrade their data center. A Service Level Agreement will enforce
>>> them to do that and Kenyans will get a convenient service.
>>>
>>>
>>>
>>> On Mon, Jan 15, 2018 at 4:42 PM, Victor Kapiyo via kictanet <
>>> kictanet@lists.kictanet.or.ke> wrote:
>>>
>>> Hi Listers,
>>>
>>>
>>>
>>> Anyone noticed that the ecitizen portal is down. I’m not sure how
>>> frequently this happens but what’s the acceptable downtime for such a
>>> critical service. Or should we go back to manual backup?
>>>
>>>
>>>
>>> Victor
>>>
>>>
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