A call for better Service Level Agreements – Utility Providers

Hi Mbugua,

There is a real need for change and if there is a consumer lobby group that
is able to agree certain rules with the utility sector, please also add
data and voice connect, emergency services.

Thanks
Baiju Shah

On Tue, 9 Jan 2018 at 19:52, Mbugua Njihia via kictanet <
kictanet@lists.kictanet.or.ke> wrote:

> Like many Kenyan’s who do not live near key installations served by
> dedicated power lines, having reliable power for both home and office use
> can be a game of chance. We have become accustomed to outages and brown
> outs from the lightest of rains and the odd monkey tinkering with and
> tripping some wires.
>
> Unfortunately, I have never once heard of restitution to a customer,
> resulting from downtime – scheduled or otherwise from the electricity
> transmission and distribution monopoly. That electricity is a key element
> in all factors of production and needed for the addition of value and
> maximization of outputs across industries, should say something about the
> service guarantees that should be available to consumer’s turnkey.
>
> www.mbuguanjihia.com/tech/call-better-service-level-agreements.html
>
> *Regards,*
> Mbugua Njihia
> ᐧ
>
> ᐧ
> _______________________________________________
> kictanet mailing list
> kictanet@lists.kictanet.or.ke
> lists.kictanet.or.ke/mailman/listinfo/kictanet
> Twitter: http://twitter.com/kictanet
> Facebook: www.facebook.com/KICTANet/
>
> Unsubscribe or change your options at
> lists.kictanet.or.ke/mailman/options/kictanet/baiju%40telemedia.co.ke
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people’s times and bandwidth,
> share knowledge, don’t flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>

KICTANet Admin information

Related Posts

Submit a Comment

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.