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Welcome to KICTANet,

The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

21 May Posted by in kictanet | Comments

Fwd: [ALAC] Fadi Chehade resigns effective March 2016

FYI ———- Forwarded message ———- From: Alan Greenberg Subject: [ALAC] Fadi Chehade resigns effective March 2016 To: ALAC https://www.icann.org/news/announcement-2015-05-21-en _______________________________________________ ALAC mailing list ALAC@atlarge-lists.icann.org https://atlarge-lists.icann.org/mailman/listinfo/alac At-Large Online: http://www.atlarge.icann.org ALAC Working Wiki: https://community.icann.org/display/atlarge/At-Large+Advisory+Committee+(ALAC) — Barrack O. Otieno +254721325277 +254-20-2498789 Skype: barrack.otieno http://www.otienobarrack.me.ke/ — Barrack O. Otieno +254721325277 +254-20-2498789 Skype: barrack.otieno http://www.otienobarrack.me.ke/ _______________________________________________ kictanet mailing list

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21 May Posted by in kictanet | Comments

Fwd: ICANN EMEA Newsletter #4

FYI… ———- Forwarded message ———-From: ICANN <emea.newsletter@icann.org>Date: Thu, May 21, 2015 at 11:25 AMSubject: ICANN EMEA Newsletter #4To: omondibob@gmail.com Click here to view this email in your browser Forward to a friend | Unsubscribe from this list Jump To: Event Highlights | Further Events | Global News | We Need You | Upcoming Events | […]

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20 May Posted by in kictanet | Comments

ZUKU SERVICE INTERRUPTIONS

I don't think Safaricom's offering needs to compete with with Zuku quite yet, atleast on offering unlimited internet anyway, particularly because Safaricom has a much wider potential customer base than Zuku right now. It'll take Zuku quite a bit of time before they are able to boast similar coverage with Safaricom particularly because Safaricom has […]

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20 May Posted by in kictanet | Comments

ZUKU SERVICE INTERRUPTIONS

Peter  You are quite right! I got the same treatment. Just an observation for Zuku and other players to look into – Multi-Channel Communications need to be synchronised or in the haste of trying to satisfy a customer you get 3-4 people from the same company getting in touch with you. A+ for enthusiasm but […]

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20 May Posted by in kictanet | Comments

ZUKU SERVICE INTERRUPTIONS

And I know there is a serious attempt at Kenya Power to improve service, including an audit of not just services but a whole lot of other things by PWC. On Wed, May 20, 2015 at 9:47 AM, Peter Wakaba <peterwakaba@gmail.com> wrote: I think this also bears testament to capacity for customer service. Usual channels, […]

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20 May Posted by in kictanet | Comments

ZUKU SERVICE INTERRUPTIONS

I think this also bears testament to capacity for customer service. Usual channels, mass market are bureaucratic and take time.  when you are able to reach someone who can cut through the bureaucracy then things move… I moved houses in December and had to fill out a moving form. We did the back and forth […]

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