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Safaricom daily bundles – COFEK

27 Oct Posted by in Uncategorized | 4 comments

Hi,

I believe this is an opportunity for COFEK to prove that they are interested in all consumers.

Regards   Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya

Tel: +254722511225, +254202010696

________________________________ From: Edith Adera To: robert yawe Cc: KICTAnet ICT Policy Discussions Sent: Thursday, 27 October 2011, 12:13 Subject: RE: [kictanet] Safaricom daily bundles

Robert,   You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.   A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!   I wonder why Consumer issues are never taken seriously!   Edith   From:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM To: Edith Adera Cc: KICTAnet ICT Policy Discussions Subject: [kictanet] Safaricom daily bundles   Hi All,   Seems the case against a blogger has dampened the activity on the list.   That’s beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).   I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.   I then called 200 for assistance to be told that the item is not on the menu but that I should type “98” to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.   Regards   Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696

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4 comments

  • Zachary Ochieng says:

    Hi listers, As for me, they deductions were made twice yesterday. Surely, something needs to be done. If Safaricom is interested, my number is listed in the email signature below.

    Zachary.

    Be the change you want to see in the world

    Zachary Ochieng Editor/Journalist Cell: +254 726 473 388 Blog: http://ochiengzach.blogspot.com Twitter: @OchiengZach

  • "Maryann Michuki" says:

    Morning Zachary,

    Safaricom Daily Bundles renewals and deductions are done once every 24 hours in line the bundle subscribed to

    As discussed with the team, deduction on your line was done once yesterday.

    However, the confirmation message was done twice in error. We are working to ensure that notification message is only sent once

    Details of the billing on your line are also available on https://selfcare.safaricom.co.ke

    Have a good day

    Kind Regards,

    Maryann

    Sent: Friday, October 28, 2011 8:58 AM Cc: KICTAnet ICT Policy Discussions

    Hi listers, As for me, they deductions were made twice yesterday. Surely, something needs to be done. If Safaricom is interested, my number is listed in the email signature below.

    Zachary.

    Be the change you want to see in the world

    Zachary Ochieng Editor/Journalist Cell: +254 726 473 388 Blog: http://ochiengzach.blogspot.com Twitter: @OchiengZach

  • "Muchiri, Patricia" says:

    Good morning Listers,

    The Communications Commission of Kenya offers a redress mechanism to Consumers of ICT goods and services who may be dissatisfied with how Operator’s /Service provides have handled their Complaints.

    On the specific issue of the Safaricom daily bundles please forward the same to chukuahatua@cck.go.ke .

    Regards,

    Patricia Muchiri -Assistant Director

    Consumer Affairs Division

    Communications Commission of Kenya

    Tel: +254 20 4242412/413

    Mobile: +254 722 836 959

    Fax: +254 20 4242411

    P.O Box 14448, Nairobi

    00800

    Nairobi

    KENYA

    Email: muchiri@cck.go.ke

    Website:http://www.cck.go.ke

    Disclaimer:

    This email and any files transmitted with it are confidential and intended solely for the use by the individual(s) or entity to whom it is addressed to. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Additionally, if you have received this email in error please notify the sender immediately by a reply e-mail.

    Sent: Friday, October 28, 2011 9:29 AM Cc: KICTAnet ICT Policy Discussions

    Morning Zachary,

    Safaricom Daily Bundles renewals and deductions are done once every 24 hours in line the bundle subscribed to

    As discussed with the team, deduction on your line was done once yesterday.

    However, the confirmation message was done twice in error. We are working to ensure that notification message is only sent once

    Details of the billing on your line are also available on https://selfcare.safaricom.co.ke

    Have a good day

    Kind Regards,

    Maryann

    Sent: Friday, October 28, 2011 8:58 AM Cc: KICTAnet ICT Policy Discussions

    Hi listers, As for me, they deductions were made twice yesterday. Surely, something needs to be done. If Safaricom is interested, my number is listed in the email signature below.

    Zachary.

    Be the change you want to see in the world

    Zachary Ochieng Editor/Journalist Cell: +254 726 473 388 Blog: http://ochiengzach.blogspot.com Twitter: @OchiengZach

  • Tony Likhanga says:

    Thanks Patricia for that reminder.

    Allow me to re-post my sentiments below. (I had erroneously hit the ‘reply’ button instead of the ‘reply to all’ one. Apologies to Edith for that).

    ==================================================== 2011/10/27 Tony Likhanga Hi all,

    I am with Kamotho on the claims of sloppy service from the telecomms regulator.

    I lodged a legitimate complaint with them more than 6 months ago. Save for some initial correspondence from them; the trail went cold despite my constant reminders to them via e-mail.

    Regards. Tony

    ============================================================

    2011/10/28 Muchiri, Patricia

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