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Safaricom daily bundles

27 Oct Posted by in Uncategorized | 9 comments

Hi All,

Seems the case against a blogger has dampened the activity on the list.

That’s beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).

I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.

I then called 200 for assistance to be told that the item is not on the menu but that I should type “98″ to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.

Regards   Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya

Tel: +254722511225, +254202010696

_______________________________________________ kictanet mailing list

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9 comments

  • Edith Adera says:

    Robert,

    You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.

    A lot Kenyans are losing money this way – consumers are not effectively protected in this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!

    I wonder why Consumer issues are never taken seriously!

    Edith

    Sent: Thursday, October 27, 2011 9:43 AM Cc: KICTAnet ICT Policy Discussions

    Hi All,

    Seems the case against a blogger has dampened the activity on the list.

    That’s beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).

    I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.

    I then called 200 for assistance to be told that the item is not on the menu but that I should type “98″ to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.

    Regards

    Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya Tel: +254722511225, +254202010696

    _______________________________________________ kictanet mailing list

  • "George Nyabuga" says:

    Dear all,

    This is not just a recent thing. A couple of months ago I subscribed to their daily Internet service as I occasionally, particularly when in traffic, use my phone to check email etc. I then tried to unsubscribe when traveling out of the country but could not. Every time I tried, the message was the service is down and that I should try later. When I called their customer service, they told me I should do it myself. It was not about two weeks later, when I was actually out of the country, that I managed to unsubscribe. Unfortunately, I had by that time run out of credit. I thought I was being defrauded. I hope Safaricom is not doing this intentionally.

    George

  • Edith Adera says:

    Can someone please tell me what CCK does about some of these very serious consumer issues? – or was the mandate for consumer protection given to another agency when the law was changed?

    Edith

  • "Maryann Michuki" says:

    Dear Robert,

    We appreciate your feedback on the unsubscription option from the Daily Data Bundles service

    In order to make this process easier, we are working to have this option available within the first set of options on *544# Menu and this will be completed by end of day

    Your line is however unsubscribed from the service

    Sincere apologies for the inconvenience

    Kind Regards,

    Maryann

    [mailto:kictanet-bounces+mmichuki=safaricom.co.ke@lists.kictanet.or.ke] On Behalf Of robert yawe Sent: Thursday, October 27, 2011 9:43 AM Cc: KICTAnet ICT Policy Discussions

    Hi All,

    Seems the case against a blogger has dampened the activity on the list.

    That’s beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).

    I assumed that the message was in error so I ignored it just to realise a few days later that the service was being renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the option does not exist on the menu.

    I then called 200 for assistance to be told that the item is not on the menu but that I should type “98″ to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.

    Regards

    Robert Yawe KAY System Technologies Ltd Phoenix House, 6th Floor P O Box 55806 Nairobi, 00200 Kenya

    Tel: +254722511225, +254202010696

    ##################################################################################### NOTE: All emails sent from Safaricom Limited are subject to Safaricom

  • Kamotho Njenga says:

    Edith,

    Asking CCK to touch some players in the name of consumers is seeking too much. The regulator stopped bothering about consumer issues long ago. The focus is now strictly on license fees. Theirs is a tale of a referee who turns up to officiate a match without a whistle. Having understood that the “player who bears the greatest irresponsibility” if I borrow from Ocampo’s vocabulary, sees no need to take responsibility. Kwani mta-do?

    Kamotho Njenga

  • Edith Adera says:

    Are you suggesting that CCK’s consumer function is non-existent? If they still have this mandate?

    Does Kenya have consumer bodies in the Telecomm sector? Something is amiss and I’m surprised there is no reaction from such a body(ies), the regulator nor policymakers!

    Edith

    Sent: Thursday, October 27, 2011 4:01 PM Cc: KICTAnet ICT Policy Discussions

    Edith,

    Asking CCK to touch some players in the name of consumers is seeking too much. The regulator stopped bothering about consumer issues long ago. The focus is now strictly on license fees. Theirs is a tale of a referee who turns up to officiate a match without a whistle. Having understood that the “player who bears the greatest irresponsibility” if I borrow from Ocampo’s vocabulary, sees no need to take responsibility. Kwani mta-do?

    Kamotho Njenga

  • Charles Mutsi says:

    Spot on. I wonder whose interests CCK champions because it is clearly not the consumer or public. Bad combination of the Kenya Police and KRA!

    Sent from Yahoo! Mail on Android

    _______________________________________________ kictanet mailing list

  • Gakiria says:

    Dear Listers,

    now that we are on Safaricom issues, allow me to ventilate. I bought 1.5GB of bundles worth 999 kshs 2 months ago, which was supposed to expire after one month. My bundles ran out in 2 weeks and on checking the statistics, found that i had only used up 750MB. My efforts to get assistance on this from safaricom have yielded nothing. the best i could get was “call 200 for assistance”. 2 months later am yet to get through..

    This is just one of the many frustrations from safaricom

    Andrew

  • Grace Githaiga says:

    Gakiria Try loading with Kes. 100 and send to 450. I have found that the bundles are maintained but you sort of need to activate after the expiry period. I have on two occassions loaded using kes 100 and the bundles worth 100 are added to what had not used. Or maybe I was just lucky…also try calling 100, follow prompts and unfortunately I cant remember which one gets you to a customer service rep, but it is worth trying.

    I feel your frustrations.

    Rgds Grace