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Identity.go.ke not working August 22, 2011

22 Aug Posted by in Uncategorized | 16 comments

Dear Kictanet friends

Is it possible that open government is not working very effectively? I am not trying to be negative. Just reporting an actual problem I am facing.

I am attempting to assist my sister in receiving her identity card. Her names are Patricia Njeri Wairimu. Her home district is Nyeri,

She received a waiting card with serial number 2278757153. We took her to the Nyeri office in person to pick up the card and the officers said “it was not there.”

I then went to http://www.identity.go.ke/index.php?option=com_php&Itemid=122

and fed in her serial number as requested (the first nine digits). I received no acknowledgment, and nothing happened.I do not know if the online system is not working or what the problem is.

I then emailed dr.nyeri@identity.go.ke, and pro.central@identity.go.ke which are the emails on the website so that they could advise where this card is, and do the work on your end, so that we may know where to pick it up.

BOTH of the emails bounced back immediately as a permanent failure.

This is not an encouraging development.. . . .

Does anyone have any thoughts on the breakdown of the digital side of identity.go.ke?

Sincerely, Warigia

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16 comments

  • warigia bowman says:

    Dear listers.

    Apparently, NONE of the emails at identity.go.ke seem to be functioning.

    What do you think of the fact that several emails and the website at an important government office are not working?

    Rigia

    Delivery to the following recipient failed permanently:

    customer.care@identity.go.ke

    Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.7.1 Unable to relay (state 14).

  • warigia bowman says:

    Odhiambo.

    Thanks so much for your email. This is both helpful and informative. I have no issue with going there in person to get something done. Do you think it is better to cause a scene in Nairobi or Nyeri?

    Should I write a letter first, or is that a fool’s errand?

    But as listers, should we not be concerned that important government websites are not working? Does that not stand as a big indictment to the idea of e-government and the idea of a more open and responsive government?

    No PS Ndemo, I am not being negative, I am reporting an actual situation that I am experiencing.

    What can be done by civil society at a policy level to make these agencies more responsive?

    I did a big consultancy on the Ombudsman with GTZ, and they have implemented some of my recommendations. I think I should try the in person approach before dealing with the PCSC though. What do you think?

    Yours, Rigia

  • Anonymous says:

    Warigia, My bndemo@information.go.ke is working. Infact it came in handy yesterday when my .co.ke was not working. What you may be referring to non response from GoK which is a serious problem.

    regards

    Ndemo.

  • "Bitange Ndemo" says:

    Warigia,

    Pole. I shall forward your e-mail to PS Immigration and have him respond.

    Regards

    Ndemo.

    [mailto:kictanet-bounces+bndemo=information.go.ke@lists.kictanet.or.ke] On Behalf Of warigia bowman Sent: Monday, August 22, 2011 9:40 AM Cc: customer.care@identity.go.ke; KICTAnet ICT Policy Discussions

    Dear Kictanet friends

    Is it possible that open government is not working very effectively? I am not trying to be negative. Just reporting an actual problem I am facing.

    I am attempting to assist my sister in receiving her identity card. Her names are Patricia Njeri Wairimu. Her home district is Nyeri,

    She received a waiting card with serial number 2278757153. We took her to the Nyeri office in person to pick up the card and the officers said “it was not there.”

    I then went to http://www.identity.go.ke/index.php?option=com_php&Itemid=122

    and fed in her serial number as requested (the first nine digits). I received no acknowledgment, and nothing happened.I do not know if the online system is not working or what the problem is.

    I then emailed dr.nyeri@identity.go.ke, and pro.central@identity.go.ke which are the emails on the website so that they could advise where this card is, and do the work on your end, so that we may know where to pick it up.

    BOTH of the emails bounced back immediately as a permanent failure.

    This is not an encouraging development.. . . .

    Does anyone have any thoughts on the breakdown of the digital side of identity.go.ke?

    Sincerely, Warigia

    ________________________________

    This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal

    http://mail.information.go.ke/red_top.gif

    ________________________________

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    _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet

    Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/deezkrit%40kictanet.or.ke

    The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

    KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people’s times and bandwidth, share knowledge, don’t flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

  • warigia bowman says:

    Dear PS

    I am most grateful for your assistance. I also think that you are actually helping the PS of immigration to make sure his agency is actually working effectively.

    Ninashukuru sana.

    Yours, Rigia

  • "S.Murigi Muraya" says:

    First, ALL government departments / state corporations should openly LIST all their contractors / consultants.. including those managing / deploying their messaging and workflow (enterprise web) systems.

    My own view is that we should help whoever gets government contracts… not demonize or harass them.

    Our government pursued a PHP / Joomla CMS strategy.. Not bad in itself but most PHP web developers in Kenya give up their craft (2-3 years) sooner than developers working on better paying Enterprise jobs / projects. Not easy to find good (experienced) PHP devs willing to compete with school leavers for low wages to improve go.ke (php) sites.

    Government contracts should be outsourced to firms that are able to recruit or create and keep experts for 2-5 years. Dr. Ndemo knows good staff have to be paid wages above the government scale.

    http://allafrica.com/stories/201108012382.html

    In Kenya there is too much emphasis on mobile apps. Fewer devs are doing the kind of workflow (enterprise web) apps our government needs.

    http://www.linkedin.com/jobs/jobs-ASPnet-Developer-1801581

    Favoritism does not necessarily mean malice or incompetence.

    In one telecom customer service center I frequent almost weekly (have been losing credit shortly after loading it) almost all (over 80%) of the employees are from one part of Kenya. The serve me well enough for me not to think of them as more tribal than professional. Employers / employees seek those have more in common with… culturally / socially / intellectually.

    We need to create informal links between government technocrats and known technical experts / consultants in the market. It is not right for technical experts to join government so that they can win government contracts as insiders. It does not take long for them to rapidly deteriorate in technical skills as they develop in political skills.

    Much technical knowledge should be shared semi-formally over tea / coffee / juice.

    http://en.wikipedia.org/wiki/Penny_universities

    There is much competition in the GLOBAL market for technical talent. Many of our mobile / web devs are doing small (one man) local and foreign jobs instead of pursuing government projects they know they can never win even if they are competent. As such they are not developing project management skills. Others are competing for Tandaa Funds to help them build systems the government will use in future…

    In my limited view the KICTB, through TANDAA funding has done pretty well in keeping a bunch of our youth interested in mobile / web app development. By now many of them would have resorted to managing IT systems or become bankers.

  • Andrea Bohnstedt says:

    Bit of afternoon googling.

    There’s this: http://www.e-government.go.ke/

    It helpfully also has a link to the online tracking of IDs and passports – which doesn’t work, as we have learned earlier.

    In principle, it’s set up to co-ordinate IT issues across government bodies, and has quite a comprehensive list of functions. Here: http://www.e-government.go.ke/index.php?option=com_content&view=article&id=96&Itemid=135

    *1. Update of e-Government Strategy* *2. Interactive Voice Response Service 3. Government Messaging and Collaborative System (EMACS)** * *4. ICT Support* *5. Primary Data Centre * *6. Enhancement of Ministries Website Portal* *7. Implementation of e-Applications*.** *8. Capacity Development on ICT*** *9. Development of Information Infrastructure *

    And this is the institutional framework: An institutional framework and structure is in place to oversee and coordinate the implementation of the e-Government Strategy. At the apex is the cabinet Committee on ICT which oversees the implementation of the Strategy; the Permanent Secretaries ICT Committee which coordinates the implementation of the e-Government initiative; and e-Government Committees in the Ministries which reviews the various ICT projects in the Ministries, undertake audit of the IT capacity, establish support to the ministry’s policy mandate, identify gaps and inadequacies both technical and institutional and make appropriate recommendations on the way forward. The Directorate of e-Government coordinates and prepares the e-Government Strategy including the implementation plan and monitoring and evaluation of the process. The Government is committed to make e-Government a reality and to ensure that it provide better service to Kenyans.

  • Anonymous says:

    Muraya, Thanks. If I can summarize your write up, I will say we need standards, ethics and a sense of responsibility. Our people run out of steam as soon as they get the contract.

    We have a bad procurement law. If it had a little tinge of social responsibility, we can have Nairobits or DDD updating our websites. This morning at 6.45 am I was visting DDD to see what they are doing and what help they need. In spite of what they have done reharbilitating poor kids from the slums, they are expected to compete with established firms for as small jobs as updating websites. Help me change the procurement law.

    Whilst we know some tech savy kids have no degrees, we seek for graduates to do small IT. This is why we cannot have IT hold on to their jobs as boredom and poor salaries keep them looking for greener pastures.

    Ndemo.

    Sent from my BlackBerry®

  • warigia bowman says:

    Hi Emmanuel

    You are completely right.

    Of course, if I am experiencing this problem and cannot make progress, this must be a problem bedeviling many Kenyan citizens.

    We should not have to belong to Kictanet, or have access to a PS to get a simple document.

    You have raised a crucial observation. Asante ndugu.

    Yours, Warigia

  • Anonymous says:

    Andrea, I will get the Directorate start working on this. No argument and on behalf of GoK I take full responsility.

    Regards.

    Ndemo.

    Sent from my BlackBerry®

  • meshack emakunat says:

    Hi all, i read from the post and i wonder how the planning was. From the little knowledge i have on ict policy and strategic planning proper e readiness assessment should have been conducted and not only from a consumers point of view but more greatly from a government perspective (the service provider). I think the problem is that the government has rushed its citizen to consume the service that it cannot justify its ingridient. why dont they plan the whole thing afresh.

    _______________________________________________ kictanet mailing list kictanet@lists.kictanet.or.ke http://lists.kictanet.or.ke/mailman/listinfo/kictanet

    Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/deezkrit%40kictanet.or.ke

    The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.

    KICTANetiquette : Adhere to the same standards of acceptable behaviors online that you follow in real life: respect people’s times and bandwidth, share knowledge, don’t flame or abuse or personalize, respect privacy, do not spam, do not market your wares or qualifications.

  • "S.Murigi Muraya" says:
  • Anonymous says:

    Meshack, I will ask my colleague at e-governmant Directorate to comment on this here on the list.

    Regards

    Ndemo. Sent from my BlackBerry®